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Post by MichaelB on Feb 4, 2020 0:57:57 GMT
Well. I LOVE my SD DreamScreen, so I bought the 4k. However, I've been having issues with my 4k DreamScreen since I bought it - bottom row of lights would not function, and one of the three colors would not work. Today, none of the lights were working, so I wiggled the powersupply entrance, and I started to smell something hot. And then a bit of smoke started to come out of it. I'm assuming that there is no way to get a replacement? Are they still active??
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Post by BadDreamScreen on Feb 4, 2020 4:49:45 GMT
A few months back they called it quits and stated they would honor the existing warranties but no more sales or customer support. There email inboxes are full as well. I feel your pain though about the 4K. I made a ambient raspy/arduino base in early 2016 l, then repurposed both micro cpu’s And found the HD DreamScreen on a local Craigslist for $50. I loved it so much because it wasn’t as needy as the version I made, but the 4K version would compete my section and optimal display could be achieved. All I can say is I made a variation of this in 1/5th the time it took me to get the 4K to perform basic functionality without flickering or turning off/on at random. It got so bad that the 4K even though I got it working just fine. The first time it went awol on me I had guests over for a movie night, I threw it on another set of lights for the music function with a fireTV and Spotify lightshie and now run the HD off a 4K splitter so there is input into the my HD version but no hdmi going to the tv from the dreamscreen. It only lights up. By far how this should’ve been marketed and sold. 1/3 the cost and no headache from all the updated codecs. Just a splitter and a basic image grabber and video card. Anyone want to go into business?
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Post by Harish on Feb 4, 2020 9:55:30 GMT
They had guaranteed that the current users will be supported under general warranty. Please try to get in touch with them.
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Post by MichaelB on Feb 5, 2020 15:41:38 GMT
I'll try to get in contact with them yet again. That smoking unit was incredibly surprising. However, I've sent in support requests before, and haven't heard anything. It is such a shame, as the HD one was PERFECT for me. I ordered a different brand off of Amazon for less than a third of the price I paid for the 4K version + lights -- and it works REALLY well, and without a hub. It uses a camera, which is neat, and the only issue is some slight color sampling, but it was leagues better than my 4K. I wanted to support Dreamscreen, but I think it's time to cut my losses. I'm sure it's against message board terms to say the brand name, but I encourage everyone to do a quick search.
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Post by Kronos on Nov 13, 2020 12:36:41 GMT
Hello,
I have a Dreamscreen 4k as well and it stopped working.
First it was the smoke coming out of the 4k Hub and then the whole system shutdown. The lights were not even lighting up.
Now my hub does not display any color LED indicators and I cannot even find it with the app by trying to connect to the wifi.
Anyone has a solution for this? I wrote them an email but never received a reply. I believe the Hub might be broken but the lights should be fine.
Thanks.
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