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Post by bigdogg on Feb 12, 2019 21:18:58 GMT
Admins,
Just got a replacement dreamscreen because my first one had broken output.
So i have a new problem right now. Everything basiclly works perfectly on the tv even dolby vision. But sometimes my leds decide to turn of. Or only the top and left upperside and right upperside work. Which is even a weirder thing in itself. Dreamscreen is still on. Even the app says that. Switching from video to sleep/ambient and back to video fixes it. But this last hour it happend 3 times. The dreamscreen before this one never had that issue.
Now my question. Anyway to fix this. Seems software sided thing from the dreamacreen itself. I noticed this dreamscreen is on firmware 1.6.5.7 my other one was on 1.6.5.6 if im not mistaken. Maybe a new bug.
As im typing it happend again. And strangest thing is. Top leds still work. Buttom is off. And for the sides only the top half of the screen is working :s
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Post by Admin on Feb 13, 2019 22:07:48 GMT
When this happens, do those LEDs remain off in Ambient Mode or do they all turn back on when you select Ambient Mode?
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Post by bigdogg on Feb 14, 2019 11:27:41 GMT
When this happens, do those LEDs remain off in Ambient Mode or do they all turn back on when you select Ambient Mode? Turn back on in ambient mode. Its really seems like a sort of glitch. Since the day the day before yesterday when i posted. I have done a new power cycle and a factory reset. So far so good issue hasnt re-appeared but only have had 2 hours of testing. I’ll keep you posted |
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Post by bigdogg on Feb 14, 2019 21:33:27 GMT
Today it started happening again. I still had my old leds on the tv because i didnt have time to place the flex leds yet. After installing the flex leds and some hours of usage. The bottom half keeps switching off. Even after a power cycle this time and a factory reset.
Is there a sure way for a better reset then what i am already doing ?
Also did anyone ever encountered this bug ?
Sure hope its not a hardware problem. Because like i said 4k hdr and everything even dolby vision on my apple tv is really working great! Its just anoying that every 30 or so minutes i need to switch between sleep mode and video mode to get everything back working
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Post by bigdogg on Feb 14, 2019 22:19:34 GMT
Ow one major thing you asked me if they turned on when i switched ambiance and then video. Instead of sleep to video. I was pretty sure it did work.
Just now all leds turned off. So i tried ambiance instead of sleep. But it didnt work leds all stayed off. Until i switched to sleep and back on. Then it started to work
So apparantly i have to turn the dreamscreen off and on to get it back to work just now when it turned off. All leds turned white before the dreamscreen shut down
Edit: turns out if i switch to ambiance. And change color it does turn back on :s.
So when my leds turns off which right now is happening every 10-15 minutes just timed it. I need to either switch to sleep and back to video. Or switch ambiance change color and then back to video. All the while my tv keeps displaying the picture. I have no screen flicker or blackouts. Only happened once with this unit up until now
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Post by bigdogg on Feb 18, 2019 11:12:49 GMT
Ow one major thing you asked me if they turned on when i switched ambiance and then video. Instead of sleep to video. I was pretty sure it did work. Just now all leds turned off. So i tried ambiance instead of sleep. But it didnt work leds all stayed off. Until i switched to sleep and back on. Then it started to work So apparantly i have to turn the dreamscreen off and on to get it back to work just now when it turned off. All leds turned white before the dreamscreen shut down Edit: turns out if i switch to ambiance. And change color it does turn back on :s. So when my leds turns off which right now is happening every 10-15 minutes just timed it. I need to either switch to sleep and back to video. Or switch ambiance change color and then back to video. All the while my tv keeps displaying the picture. I have no screen flicker or blackouts. Only happened once with this unit up until now Admins a response would be nice its been 5 days since your last reply |
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Post by Admin on Feb 18, 2019 15:17:52 GMT
Please contact us via the contact form on www.DreamscreenTV.com to discuss this issue further. Feel free to reference this post in your message. |
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mosi
New Member
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Post by mosi on Feb 19, 2019 2:10:32 GMT
Today it started happening again. I still had my old leds on the tv because i didnt have time to place the flex leds yet. After installing the flex leds and some hours of usage. The bottom half keeps switching off. Even after a power cycle this time and a factory reset. Is there a sure way for a better reset then what i am already doing ? Also did anyone ever encountered this bug ? Sure hope its not a hardware problem. Because like i said 4k hdr and everything even dolby vision on my apple tv is really working great! Its just anoying that every 30 or so minutes i need to switch between sleep mode and video mode to get everything back working Just to chime in, I have been experiencing a similar issue over the last couple weeks with my DS4k |
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Post by bigdogg on Feb 19, 2019 12:51:00 GMT
Yeah last 24 hours its been working again without the leds going off. As soon as it will happen ill contact the support team.
But like i said got a gut feeling its a bug from the latest update.
Is there anyway to rollback to a previous update ?
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Post by Admin on Feb 19, 2019 15:41:09 GMT
There currently is no way to roll back to a previous firmware version. Please let us know if you experience the issue again.
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Post by bigdogg on Feb 19, 2019 18:53:31 GMT
There currently is no way to roll back to a previous firmware version. Please let us know if you experience the issue again. Just turned on the tv and within 10 minutes it started again gonna contact support now |
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mosi
New Member
Posts: 20
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Post by mosi on Feb 20, 2019 1:55:11 GMT
There currently is no way to roll back to a previous firmware version. Please let us know if you experience the issue again. Just turned on the tv and within 10 minutes it started again gonna contact support now Same here. Turned on ATV4k and within 10 minutes its static and looks like the attached image Attachments:
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Post by bigdogg on Feb 20, 2019 12:20:09 GMT
Hmmm so yours turn static ? Mines either turn off. Or the bottom half including half of the sides turn off
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Post by ShadowgateX on Feb 20, 2019 17:15:43 GMT
Admins, Just got a replacement dreamscreen because my first one had broken output. So i have a new problem right now. Everything basiclly works perfectly on the tv even dolby vision. But sometimes my leds decide to turn of. Or only the top and left upperside and right upperside work. Which is even a weirder thing in itself. Dreamscreen is still on. Even the app says that. Switching from video to sleep/ambient and back to video fixes it. But this last hour it happend 3 times. The dreamscreen before this one never had that issue. Now my question. Anyway to fix this. Seems software sided thing from the dreamacreen itself. I noticed this dreamscreen is on firmware 1.6.5.7 my other one was on 1.6.5.6 if im not mistaken. Maybe a new bug. As im typing it happend again. And strangest thing is. Top leds still work. Buttom is off. And for the sides only the top half of the screen is working :s No Issues with HDR or DV? What cables and lengths are you using? |
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Post by bigdogg on Feb 20, 2019 20:02:08 GMT
Tried a lot of them. Even certified ones but even from those not all of them work. Right now im usuing hdmi 2.1 cables from belkin. And all my problems are gone
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