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Post by Germapino on Sept 23, 2019 2:24:41 GMT
Since the iOS 13 update, the app has been crashing on startup. Anyone else have this issue?
Thanks!
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Post by nicko378 on Sept 25, 2019 16:14:20 GMT
same thing for me. i haven’t been able to use my dreamscreen since this update. is anyone able to give any info on whether this is being worked on?
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Post by Germapino on Oct 3, 2019 0:04:36 GMT
I emailed them and got a response:
"Hello,
We are sorry to hear that your issue was not resolved and we apologize for the inconvenience that you are experiencing. We are aware of the issue with IOS 13 and there is an IOS 13.2 that will fix the problem with the app. Please try and update your phone to the latest IOS update and let us know if this helps with your issue. Regards,
Engineering Team"
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Post by MichaelBodden13 on Oct 3, 2019 14:04:17 GMT
I have Update on iOS 13.2, but the App isnt still working😔😔
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Post by Cwat on Oct 5, 2019 23:23:08 GMT
iOS isn’t on 13.2 yet except beta. you mean iOS 13.1.2?
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Post by MichaelBodden13 on Oct 6, 2019 8:53:31 GMT
No, i mean ios13.2 (Beta)
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Post by radical53 on Oct 7, 2019 20:39:53 GMT
Same issue for me. Hopefully this gets resolved quickly!
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Post by Shekhar on Oct 14, 2019 21:25:44 GMT
Same here update the latest iOS and now can’t turn off the DreamScreen. Please fix it.
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Post by AVFC74 on Oct 31, 2019 12:19:53 GMT
Since the iOS update. The app will not allow me to open it. I have tried deleting it and updating to the latest software. But still no luck. Please help
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Post by Germapino on Nov 9, 2019 9:35:06 GMT
iPhone had been updated to iOS 13.2.2 and still does not work.
The app continues up crash.
I haven't been able to use my Dream Screen since September 19.
They stated to me in this thread AND via email to wait until an unreleased version of 13.2.
After almost 2 months it has finally arrived and it still doesn't work.
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Post by radical53 on Nov 9, 2019 10:16:43 GMT
Same with me (well, it’s an iPhone, so they’d all work the same).
I’m in the lucky position to also own an iPad Air and an iPhone 5s, both which didn’t get an update so there, the app still works with the latest iOS 12.
The device itself still has the same bug it came with, never got fixed.
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Post by Paul S on Nov 14, 2019 21:44:51 GMT
Same problem here. App crashes after splash screen on IOS. I was going to buy the Wi-fi 4K version but given the complete lack of after sales report in the app I won’t be and will discourage others.
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Post by Davebm on Nov 19, 2019 1:15:34 GMT
I just completed the IOS 13.2.3 update and the Dreamscreen BLE app will not open. I’m hoping this issue is resolved quickly.
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Post by I need help!!! on Nov 30, 2019 17:18:12 GMT
My Dream Screen is not working. Is there really going to be a fix? I have read the problems that others are having and I concur that this is a huge issue. Please help your customers out. This is really inconvenient and prompts negative results by your company as customers have spent money and are now being ignored. I have all of the IOS update and the app crashes. Please provide a fix. Thank you
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A VERY UNSATISFIED CUSTOMER!!!
Guest
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Post by A VERY UNSATISFIED CUSTOMER!!! on Dec 9, 2019 11:00:10 GMT
This is totally unacceptable that App wasn't updated for 2 years and it DOESN'T WORK since iOS 13 update which is few MONTHS!!! We as your customer deserve and demand your support! This is NOT an example of how a company should treat with its customers especially when such a lack of feedback and support is very easy to be heard across social media and give the company a VERY BAD reputation. Please fix this ASAP.
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