For our international customers, your package must pass a customs inspection before it is delivered to you or you are allowed to pick it up. Please be mindful of the tracking information and the package location. If you see that it is near its destination and not moving for a prolonged time, the package may be being held by Customs.
If you must meet with Customs to discuss or pick up your package they may ask you for additional documentation such as:
Invoice/Receipt for DreamScreen
Declaration of Conformity
Numbers 2 and 3 can be found on this forum in the 'Manuals/Documentation' section under 'General'.
i went picking up my package today at German customs. I had to open the package and show the German power supply (they said they need to see it) and explained what the dream screen is and how it works.
The bill for Dream screen was 185$ total (shipping included) . I had to pay 37 € for customs fee and income tax... so overall not too bad.
Hi guys, just wondering what UK buyers have experienced with customs. It appears my dreamscreen has been stuck there since Sunday.
Thanks in advance.
With UK customs it often seems to be a matter of luck - My DreamScreen was despatched on Tuesday and I picked it up from my local Post Office (as I had to pay the customs duties etc) on Saturday - i.e. 5 days! It passed through customs the same day it arrived in the UK. I was also pleasantly surprised that I only had to pay £13.69: £5.69 VAT + £8 handling charge to the Post Office, much less than I'd expected. And the product is great, but that's another story!
As Neil said, customs for international orders is largely based on luck. This applies to most international orders, not just ones going to the UK. We have noticed some countries, such as Germany, are more strict than others when it comes to holding packages and collecting fees, causing delivery times for international orders to fluctuate quite a bit.
When your order gets shipped, you should receive an email notification about it, with a tracking number.
Right now, only the orders for people who ordered the DreamScreen HD on Kickstarter, are shipping... except for those who ordered it with FLEX lights, those have a small delay. All other orders (including DreamScreen HD ordered through Indiegogo or on the Dreamscreen website) have not been shipped yet.
I Baked a DreamScreen HD DIY Kit on KS and the last email i got was the Mail who ask for my address ... that was on 30.June since than i check regularly my spam folder, too. Thats why i'm a little bit nervous now.
I was a little bit concerned too. I just heard that hd-sets will be shipped beginning in july, but no one informed the people about that kickstarter backers first and Indiegogo backers last will be served. I am an Indiegogo backer and placed my order at beginning of June.
So, now I am in the situation that it is nearly mid September and I have no clue when my hd-set with sidekicks will be shipped. Not really satisfying.
Last Edit: Sept 12, 2017 10:04:20 GMT by derdude71