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Post by guest on Mar 6, 2019 17:36:54 GMT
Anyone else had problems with music mode using audio jack as the source?
If I plug the audio jack completely in to the DS4K the left half of the lights light up a white color regardless of music playing or not.
If I pull the plug out a tiny bit I can either get the left half or the right half of the lights to work correctly to the music but not all the lights.
If I very gently move the audio cable I can sometimes get all the lights to work correctly but when I let go it goes back to nothing or half the lights working.
I have tried numerous audio cables and various sources for the audio cable (line out, headphone out etc). All the same results.
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Post by Admin on Mar 7, 2019 4:19:41 GMT
This is likely an issue with the DreamScreen Hub plastic being set incorrectly. Please contact us directly via email and we'd be happy to provide a replacement is necessary.
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Post by codlord on Mar 9, 2019 14:21:52 GMT
I bought in the UK from an official distributor so I assume I need to go back to them to replace?
Thanks
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Post by Admin on Mar 11, 2019 14:27:41 GMT
You can actually still contact us via email directly and we’ll handle that for you.
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Post by codlord on Mar 26, 2019 6:53:01 GMT
Dreamscreen sent me out a replacement DS4K direct from the US which I got yesterday and it has indeed fixed this problem with the audio jack, so I appreciate DreamScreens response and easy replacement.
Thanks very much.
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