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Post by sam8389 on Mar 14, 2019 11:05:26 GMT
Hi there,
I have contacted
Info@dreamscreentv.com
Info@dreamscreen.net
With no response, this is the 3rd day I have contacted them with having issues in connecting the device to my PC and working this with my TV.
Really disappointed as this unit is not cheap and to not have customer support to get this going is really disappointing.
I now have a device that I can only use a back light behind my TV and have spent hundreds on this device.
Has anyone else had a similar experience? I’m not sure if there is anything else I can do...
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Post by bigdogg on Mar 14, 2019 18:40:05 GMT
Hi there, I have contacted Info@dreamscreentv.com Info@dreamscreen.net With no response, this is the 3rd day I have contacted them with having issues in connecting the device to my PC and working this with my TV. Really disappointed as this unit is not cheap and to not have customer support to get this going is really disappointing. I now have a device that I can only use a back light behind my TV and have spent hundreds on this device. Has anyone else had a similar experience? I’m not sure if there is anything else I can do... I have a lot of contact with support these last few months. However they have went mute since a couple of days. I expect they will respond to you and me within a few days. They get a lot of bad credit on the forums but they arent so bad. The only problem there is is speed with their reply’s. I have received two replacement hubs already unfortunatly both have issues as well. But they are commited to fix it and i’ll bet it will get fixed
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Post by sam8389 on Mar 14, 2019 18:56:58 GMT
Yes but when your spending this much money on something andnwhen it finallly arrives over 6 weeks later... it’s a little disapppinting when you cannot get it going.
Then to contact them - with no answer... just makes it even worse.
I’ll still keep trying because I would really like to get this working.
Hopefully they willl answer within the next few days. I will let you know how I go...
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