If you’ve already tried standard troubleshooting steps like changing the HDMI cables and checking all display settings for your devices then please contact us directly via email at info@DreamScreenTV.com
Hi ! I got exactly the same issues over and over again, it was frustrating. i treid several cables, always the same. in the end i decided to buy Roline 8K cables and they really work. i am getting no more blackouts, so i am pretty sure, it is about handshake and the cables.
But be sure to take roline cables form the source to the dreamscreen and one form the dreamscreen to your tv. Btw. i have a lg OLED 65 e6.
i put a link to a distributor in germany, just for showcase: