Hi, i recently received my dreamscreen 4K upgrade, but I can’t get it to work. When I connect the dreamscreen my Sony tv picture starts to go away and comes back (flickering) and my lamps are not light up sometimes they flicker for a short time green. I tried different cables and using my avr to split the signal - one for the tv and one for dreamscreen but always the same problem.
- Make sure all devices are manually set to 4K or 1080p 60 Hz and NOT "Auto." - Turn off any "HDMI Processing" or "Upscaling" features of the AV Receiver if one is in use. - Change HDMI cables connect to DreamScreen, including the one we sent in the box - Look into the display settings of your devices and check to see if there is a different color output setting for your resolution and try those. (These will be something like 4-2-2 or 4-4-4) - Go into the Advanced Settings of the DreamScreen TV app and turn OFF all power-detect and CEC settings temporarily. While off, test again.
It would also help if you could provide information about the devices you are using with DreamScreen and your home-theater setup.