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Post by Hany on Oct 8, 2017 15:01:05 GMT
Hey,
So my DS HD MEGA has just arrived after waiting for a while. So I install the hub LED's and plugged in all the inputs and output to TV. I come and turn it on only 1 LED is lit and the rest aren't (not sure if this is supposed to happen or are all LED supposed to light up once plugged into the power source). So i continue to set up through the app, I add a new device and it tells me to go to my WIFI settings and connect to the DS, but i can't even find the DS.
I have numerously tried unplugging and plugging the power and supply and the LED plug and still nothing. I still get that 1 LED working and sometimes 3.
Has anyone run into this initial set up issue?
Thanks
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Post by cvanarendonk on Oct 9, 2017 15:10:34 GMT
Just to make sure, have you turned on your location?
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hany
New Member
Posts: 2 
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Post by hany on Oct 9, 2017 17:48:31 GMT
Just to make sure, have you turned on your location? My DS doesn't turn on, apparently there should be a light that indicates the status. But weirdly enough the LEDs sometimes works. |
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Post by kyle on Oct 9, 2017 21:56:55 GMT
With DreamScreen plugged in the Mode LED on the side should be on (either red, purple, blue, or yellow.) If this is not the case please contact us at info@dreamscreentv.com detailing this issue, so that we may get you replacement hardware if need be.
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hany
New Member
Posts: 2
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Post by hany on Oct 9, 2017 22:16:10 GMT
With DreamScreen plugged in the Mode LED on the side should be on (either red, purple, blue, or yellow.) If this is not the case please contact us at info@dreamscreentv.com detailing this issue, so that we may get you replacement hardware if need be. Yeah I don't get any lights and I just emailed to the address you gave me thanks. |
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Post by Nicko on Dec 19, 2017 19:14:02 GMT
Exactly the same problem here!
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Post by kyle on Dec 22, 2017 15:20:08 GMT
Nicko, do you have a DreamScreen BLE stick or a DreamScreen HD WiFi hub? Either way, if the status LED is not turning on, please do email us
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Post by Max on Jan 23, 2018 10:17:44 GMT
Same problem with Dreamscreen HD. I emailed you.
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Post by Brian on Feb 3, 2019 0:03:30 GMT
So long story short followed all the setup steps and watched vids to make sure when it arrived setup would go flawlessly and for the most part was a piece of cake. Except when I plugged the power into the Hub its dead, there is no light, there is response with the LEDs or the HDMI. A little frustrating considering these things are hard to get and on top of it expensive to have it not function out the box. Anyone else have similar issues and what were the results or steps taken to get a resolution?
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Post by Admin on Feb 4, 2019 4:59:29 GMT
So long story short followed all the setup steps and watched vids to make sure when it arrived setup would go flawlessly and for the most part was a piece of cake. Except when I plugged the power into the Hub its dead, there is no light, there is response with the LEDs or the HDMI. A little frustrating considering these things are hard to get and on top of it expensive to have it not function out the box. Anyone else have similar issues and what were the results or steps taken to get a resolution? It sounds like a hardware issue with the Hub. Please contact us via email and we will arrange for a replacement to be sent. |
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Post by Brian on Feb 4, 2019 5:28:21 GMT
So long story short followed all the setup steps and watched vids to make sure when it arrived setup would go flawlessly and for the most part was a piece of cake. Except when I plugged the power into the Hub its dead, there is no light, there is response with the LEDs or the HDMI. A little frustrating considering these things are hard to get and on top of it expensive to have it not function out the box. Anyone else have similar issues and what were the results or steps taken to get a resolution? It sounds like a hardware issue with the Hub. Please contact us via email and we will arrange for a replacement to be sent. —————— I have contacted support waiting on a reply. Thanks. |
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Post by Brian on Feb 4, 2019 19:01:31 GMT
What's the expected turn around time for responses? Seems like someone having issues with hardware should be a easy priority and CS team could work with me to get a resolution but I still haven't gotten an initial response.
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Post by Brian on Feb 7, 2019 19:01:30 GMT
Apparently not any good. considering this post has not gotten a response in 3 days. Also it would appear more people are having this very issue as reported on amazon.
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Post by kyle on Feb 11, 2019 15:10:20 GMT
I thought our formal support through our email/ticketing system was pretty good - you should have definitely gotten an email reply by now.
On the forum however it's a little different
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Post by Lance Liberstein on Apr 29, 2019 8:59:33 GMT
Im also having an issue with my hub. I tripled checked All connections and they are in place, however, the LED light on hub is not illuminating and the LED’s on back of my TV wont light up.
My sidekicks do work, for the ambient lighting, but not in sync with the tv. On the dreamscreen app, the video and music buttons are greyed out and cant click on them for a response.
What sucks even more is, I have my firestick and cable box hooked up to the hub, so I cant even watch my cable TV or my firestick, without removing all the cables from the hub and plugging them into my TV, which is a major hassle I dont feel like doing.
I sent an email to dreamscreen 2 days ago and still have not received a response. For what they charge for their product, they should have a customer service phone number or at minimum be more responsive to replying to emails.
Please help! Dreamscreen or anybody!
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